6.1 On all our flights our passengers have allocated seating. However, we can change a passenger’s seat at any time, even after they have boarded the plane, if this is necessary for safety or security reasons, or for operational reasons.
6.2
6.2.1 You must check in online at www.ryanair.com and print or download your boarding pass, unless you have a Flexi Plus ticket (or purchased a Plus ticket after 11 December 2019), in which case you can check in at the airport for free.
6.2.2 Online check-in opens 60 days before the scheduled departure time if you have purchased an allocated seat. Customers can be allocated a seat free of charge if they check-in online between 24 and 2 hours before each booked flight. You cannot check in online during the two hours before your flight’s scheduled departure time.
6.2.3 Once you have checked in online you can print copies of your boarding pass, or download them to your mobile phone, up to two hours before the scheduled departure time. Your boarding pass must be printed on a single A4 page or downloaded through the Ryanair app.
6.2.4 Unless you have a Plus or Flexi Plus ticket, if you do not check in online more than two hours before the scheduled departure time, you will be charged the airport check-in fee set out in our Table of fees. The check-in desks close strictly 40 minutes before the scheduled departure time unless you are notified otherwise before flight departure. If you do not check-in by then you may be denied boarding without refund.
6.2.5 It is mandatory for an adult travelling with children under 12 (excl. infants) to reserve a seat. A maximum of four children for every one adult on the same booking will receive a reserved seat free of charge. This ensures parents of young children sit together during the flight. This will also allow you to check-in for your flight 60 days before departure. It is not mandatory for any other adults or teenagers in the booking to reserve a seat, however they may choose to do so.
6.2.6 For your safety and security, and for the safety and security of your fellow passengers and our crew, the check-in process must be completed by you personally, by a passenger on your booking, or by an individual agent with personal knowledge of you and of the contents of your luggage. This requirement is to ensure you are on notice of, and that you, a passenger on your booking, or an individual agent with personal knowledge of you and of the contents of your luggage have confirmed compliance with required safety, security and public health protocols, including those set out by the ICAO Technical Instructions, Regulation (EU) 2015/1998, and the EASA/ECDC Covid-19 Aviation Health Safety Protocol.
6.2.7 You may not be able to check-in online where you purchased your flight via a third party intermediary which has no commercial relationship with us to use our website or app to offer our flights for sale, and which does so in breach of the Terms of Use of our website (including the mobile app and any webpage and/or data that passes through the web domain at ryanair.com) (“Third Party Intermediary”).
6.2.8 Where you have booked via a Third-Party Intermediary that has no commercial relationship with Ryanair to sell our flights, you must verify yourself by completing one of our customer verification processes (“Verification”). Verification may be completed online here up to 120 minutes before scheduled departure.
In the event that you do not complete Verification online, you will also be able to do it at the relevant airport ticket desk 60 minutes prior to departure.
In this case, passengers will be charged for the Airport check-in fee.
6.2.9 If you choose online Verification, there are two options; Express Verification and Standard Verification.
Express Verification requires you to complete the following steps:
i. pay the £/€0.59 fee
ii. provide your booking reference code (PNR) and passenger(s) name(s);
iii. provide a photograph of your travel documentation (i.e. passport or identification card);
iv. take a photo of your face to verify the travel documentation which you provided at step iii;
v. carry out a liveness check of your face by performing some actions you will be asked to do; and
vi. provide your personal email address.
Standard Verification requires you to complete the following steps:
i. provide a duly signed and completed Verification form;
ii. provide your booking reference code (PNR) and passenger(s) name(s);
iii. provide a photograph of your travel documentation (i.e. passport or identification card); and
iv. provide your personal email address.
6.2.10 Once one of the passengers named on your booking has completed online Verification, all passengers named on the booking will be able to check-in online as normal.
6.2.11 In order to ensure we can contact you directly should the need arise, the email address you provide during Verification will replace the e-mail address originally provided by the Third Party Intermediary.
6.3 If you do not show a valid boarding pass (printed or downloaded on your mobile phone) at airport security or at the boarding gate, and there is enough time for us to reissue an alternative boarding pass, you will have to pay the boarding pass re-issue fee set out in our Table of Fees. All passengers flying from a Moroccan airport to any destination or from Tirana to the UK must carry a physical print out of their boarding pass, as a digital boarding pass will not be accepted.
6.4
6.4.1
If you are not an EU or EEA citizen, you must verify your travel documents via the myRyanair app during the check-in process. If verification is successful, you will be provided with a boarding pass valid for travel and will not be required to attend the check-in desk at the airport.
If verification is unsuccessful due to technical issues on Ryanair’s end, you must have your travel documents manually verified at the Ryanair check-in desk. Only when passengers have exhausted the required number of attempts to verify their documentation (i.e., 3 attempts for Visa Documentation Verification and 1 attempt for Passport Verification) but still could not complete the process, will they be able to check in at the airport free of charge. Passengers who do not successfully complete document verification via the app prior to the online check-in window closing (i.e., two hours pre departure) will have to check in and verify their travel documents at the airport, before the airport check-in window closes (i.e. 40 minutes pre departure), subject to payment of the applicable airport check-in fee. See table of fees here.
Document verification through the myRyanair app enables Ryanair to maintain a record of the required visa documentation presented at the point of departure, demonstrating compliance with immigration requirements and mitigating the risk of fines, penalties, or criminal enforcement for transporting passengers without valid travel documents.
6.4.2
1. Visa Documentation Verification
All non-EU/EEA passengers must complete Visa or Resident Permit (Visa Documentation) verification during the check-in process via the myRyanair App. This applies unless you are eligible for passport verification (see below). If this process cannot be completed online, you must present your documents at the Ryanair check-in desk at the airport before proceeding through security. Failure to complete this verification may result in denied boarding. Ryanair reserves the right to refuse travel if mandatory verification steps are not fulfilled. This process begins when you check in for your flight via the app.
2. Passport Verification
If you are a citizen of one of the countries listed below, and your destination allows it, you may be eligible to complete passport verification via the app during check-in instead of visa verification. This exemption applies only if you are not flying to a restricted destination (as indicated per country):
Eligible countries for passport verification via the app:
- Andorra
- Antigua & Barbuda (not valid if flying to Morocco)
- Argentina
- Australia
- Bahamas (not valid if flying to Morocco)
- Barbados (not valid if flying to Morocco)
- Brazil
- Brunei
- Canada
- Chile (not valid if flying to Morocco)
- Colombia (visa-free entry to Schengen)
- Costa Rica (not valid if flying to Morocco)
- Dominica
- El Salvador
- Grenada
- Guatemala
- Holy See (Vatican City)
- Honduras
- Hong Kong SAR
- Israel
- Japan
- Kiribati
- Macao SAR
- Malaysia (not valid if flying to Israel or Serbia)
- Marshall Islands
- Mauritius (not valid if flying to Morocco or Ireland)
- Mexico (not valid if flying to Türkiye)
- Micronesia
- Monaco
- New Zealand
- Nicaragua (not valid if flying to Morocco)
- Palau
- Panama (not valid if flying to Morocco or Serbia)
- Paraguay (not valid if flying to Morocco)
- Peru
- Saint Kitts & Nevis
- Saint Lucia
- Saint Vincent
- Samoa
- Seychelles
- Singapore
- Solomon Islands
- South Korea
- Taiwan (not valid if flying to Morocco)
- Tonga
- Tuvalu
- Ukraine (visa-free entry to Schengen and Ireland)
- United Arab Emirates
- United States
- Uruguay (not valid if flying to Morocco)
- Vanuatu
- Venezuela (visa-free entry to Schengen)
For flights to Schengen countries or from Schengen to non-Schengen destinations, your passport must be valid for at least 6 months beyond your intended stay. If online verification is unavailable or unsuccessful, manual verification at the airport check-in desk is required. Failure to present valid travel documentation may result in denied boarding.
6.5 If you are checking in any baggage at a bag-drop desk, you must do so (and pay any check-in luggage fees and excess baggage charges that apply) no later than 40 minutes before the scheduled departure time of your flight. The bag-drop desk for your flight will usually open 2 hours before the scheduled departure time.
6.6 You must produce valid travel documents, which match the details on your boarding pass, at airport security and at the boarding gate.
6.7 You should be at the boarding gate for your flight at least 30 minutes before the departure time. The boarding gate will close 20 minutes before departure. If you arrive at the boarding gate later than this, you will not be allowed on the plane. If you want to travel on a later flight, you will have to pay the appropriate fare for that flight.
6.8
6.8.1 If you have paid for priority boarding and report to the boarding gate 30 minutes or more before your flight’s departure, you will be able to get onto the plane before passengers who have not paid for priority boarding.
6.8.2 If you have paid for priority boarding, your carry-on baggage will not be placed in the hold, unless this is necessary for operational reasons. In such case, make sure that you remove any valuables from your carry-on baggage.
6.9 You must not take hot drinks on the plane or drink your own alcohol when on the plane.
6.10 You must not smoke in any part of the plane. If you break this condition, you may be prosecuted and have to pay costs for any disruption caused.
6.11 We will not be liable to you for any loss or expense arising as a result of you not keeping to clauses 6.1 to 6.10 above.
6.12 Children under 16 year must be accompanied by an adult (aged 16 and over). See our regulations relating to linking bookings for children under 16 to an existing booking.