If, in our reasonable opinion:

  • your behaviour on the plane causes a danger to the plane or any person or property on it;
  • your actions prevent the crew from performing their duties properly;
  • you do not follow any instructions of the crew, including (but not limited to) those relating to smoking, drinking alcohol or taking drugs; or
  • behave in a way which we reasonably believe may anger, upset, offend, intimidate, frighten or injure any passenger or crew member;

we may take any measures we consider reasonably necessary to deal with the situation, including restraining you. You may be removed from the plane and refused a seat on any other flight, and may be prosecuted for offences you committed on the plane.

Recording or photographing our personnel, whether at the airport or onboard the plane, without their consent is strictly prohibited. Only recordings or photographs personal to You may be permitted.


11.2.1 You can use small, portable electronic devices (weighing less than 1kg) at any time during a flight if ‘Flight mode’ is switched on. For safety reasons, laptops and larger portable electronic devices must be stowed away (in the overhead lockers or under the seat in front of you) for take-off and landing (including while taxiing to and from the runway), and at any other time requested by the captain.

11.2.2 Any device that can send or receive calls, text messages or any communication through the internet, and does not have a flight mode, must be switched off for the whole flight.

11.2.3 Hearing aids and pacemakers can be used throughout the flight..